Join Ben Roseth, State Modernization Specialist at Inter-American Development Bank, for a discussion about his recently published book "Wait No More: Citizens, Red Tape and Digital Government".
This book is about the smallest unit of public policy: the government transaction. Government transactions—requesting a birth certificate, registering a property, or opening a business, for example—are the way that citizens and companies connect with the government. Efficient transactions enhance the business climate, citizen perception of government, and access to crucial public programs and services. In Latin America and the Caribbean, however, government transactions are often headaches. Public institutions rarely coordinate with each other, still rely on paper, and are more concerned about fulfilling bureaucratic requirements than meeting citizens’ needs. Wait No More empirically confirms a reality known anecdotally but previously unquantified and offers a path to escape the bureaucratic maze.
Discussant: Emily Tavoulareas, Lecturer in International and Public Affairs, SIPA and a Founding Member of the first agency-level team of the U.S. Digital Service, where she focuses on technology policy, product management, and service design.
This talk is sponsored by EPD and USP concentrations, TMAC specialization and the Institute for Latin American Studies (ILAS).
